曾都快速办理“市委书记、市长热线”转交案件
2010
09/01
08:19
1735
曾都区万店镇塔湾居委会3组吴某通过“市委书记、市长热线”反映：因与邻居闹纠纷，一月前被邻居打伤，要求处理。曾都区接到转来的案件后，要求万店镇迅速调处。仅用半天时间，吴某与邻里冰释前嫌。吴某满意地说：“没想到这么快就处理了这件事，感谢你们！”
自8月初我市“市委书记、市长热线”开通以来，曾都区及时办理“热线”转交的信访案件，做到件件有着落，事事有回音。
截至8月下旬，曾都区共接到“热线”转来的群众信访案件27件。曾都区成立专班负责处理这些信访案件。专班人员对27件案件分门别类进行处理：对咨询类来电，依据政策通过电话给予解答；对不属信访部门受理的涉法涉诉类问题，电话告知来电人依法律途径解决；对问题属实确需解决的，或由专班人员自办解决，或转交有关镇﹙办﹚、区直部门解决。对于转交的案件，专班人员负责督办，随时掌握处理状况，直至事情得到完全解决。
来源：
随州日报社
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