随州市民叫板、质疑银行“不平等格式条款” “霸规”
2009
10/30
12:15
3416
据了解，针对市民们大都被动接受银行服务中的不平等条款、行业潜规则等状况，随州市消委组织社会各界代表共同参与，对银行业的不平等格式条款进行了广泛走访，收集了部分银行服务态度不够端正，对非存款业务、小额业务往来不够热情与耐心，对收取零散硬币有厌烦情绪；以“存款安全”为由，误导消费者办理无实际意义的网上业务以收取相关费用；银行方面一些收费项目与标准不清晰、不公开，营业场所没有明示，涉嫌利用强势垄断地位多收费、乱收费等问题，并将这些问题汇总后反馈到相关银行。
目前，当地六家涉事商业银行机构均表示，将对症整改，积极营造“编钟之城”健康和谐的金融服务环境。
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